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Communication & customer information

Respect the people
behind every inquiry.

Follow-up should be relevant, appropriate and easy to stop.

Permission comes first

The agreed service defines which inquiries can be followed up and which channels may be used. Contact permissions, opt-outs and requests to stop must be respected.

Your team stays accountable

Your business approves customer-facing messages and advertising. Your team handles sales decisions, professional advice and service delivery.

Keep sensitive information in the right place

Do not send patient records, passwords, payment-card details or customer lists through a general RevenueClimb inquiry. Clinical information and professional decisions stay with the customer's qualified team and appropriate systems.

Questions or requests to stop contact

You can raise a privacy concern or ask us to stop responding about an inquiry through our contact page. A request to stop contact is separate from canceling a paid service.

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